Return and Refund Policy
Return and Refund Policy
It is our top priority that your shopping experience is hassle-free and satisfying. For this reason, we would like to transparently share with you our return and refund policy in case you have any problems with our products.
- Return Conditions
- Return Period: You can request a return within 14 days from the date you receive the product. During this period, you must contact us and indicate that you want to return your product.
- Product Status: Products to be returned must be returned unused, unopened and in their original condition. The product must be returned with its original packaging and accessories.
- Return Process
- Get in Touch Contact our customer service team to create your return request. We will provide you with the necessary form for the return process.
- Product Delivery: Once your return request has been approved, send the product back as instructed. Keep the shipping tracking number to make sure we receive it.
- Evaluation: The returned product will be examined by us and evaluated whether it complies with the return conditions.
- Reimbursement
- Return Confirmation: Once your return request is approved, the refund process is initiated. When the product meets the return conditions, your refund will be processed as soon as possible.
- Payment Method: Refunds will be made via the payment method you used at the time of purchase. For example, for payments made by credit card, the refund will be made to the same card.
- Refund Fees: In the return processes of the products, shipping costs are deducted from the price of the returned products. Cargo and return belongs to the buyer. Detailed information on this subject can be obtained from our customer service upon your request.
- Support and Contact
Should you have any questions or need support with your return request, our customer service team will be happy to assist you.
